Version 15 — 4 December 2023
This Financial Services Guide (FSG) is issued by John Pontikas, Authorised Representative (AR No. 329302) of PGW Financial Services Pty Ltd (AFSL 384713).
The FSG is an important document which we are required to give you under the requirements of our Australian Financial Services Licence. It provides you with information about PGW Financial Services Pty Ltd to help you decide whether to use the financial services we provide. This FSG explains the services we can offer, how we are remunerated, and includes details of our internal and external complaints handling procedures.
PGW Financial Services Pty Ltd is not independent, impartial, or unbiased because although we will always put your interests before ours when giving advice, we may at times be remunerated by commission when helping clients arrange insurance and may act in or hold positions where a payment is received where you may be invested.
Level 19, 144 Edward Street, Brisbane City QLD 4000
Tel: 0419 398 401
Email: ben@pgwfinancial.com.au
Australian Financial Services Licence: 384713
PGW Financial Services advisers can offer the following services:
John Pontikas is an Authorised Representative of PGW Financial Services Pty Ltd, AR No. 329302. John is authorised to provide general financial product advice and deal in financial products in respect of Deposit & Payment Products and Securities.
JMP Strategic Investments Pty Ltd, Authorised Representative number CAR No. 414567, is a company associated with John Pontikas and is authorised by the Licensee to provide clerical and administrative services.
Address: PO Box 513, Adelaide SA 5000
Email: john.pontikas@jmpstrategicinvestments.com.au
Phone: 0405 730 515
Any advice provided by John Pontikas is limited to general financial product advice provided via website material, newsletters, investor reports, and educational content. This information generally relates to product features, managing risk and return, and investment and economic market overviews. John Pontikas does not provide personal financial product advice to retail clients. Before making any investment decision, you should obtain advice tailored to your individual objectives, financial situation, and needs from a financial adviser who provides personal advice.
If you have any complaint about the service provided to you, please contact your adviser in the first instance, or write to:
PGW Financial Services Pty Ltd
GPO Box 2241, Brisbane QLD 4001
Tel: 0419 398 401
We will acknowledge receipt of your complaint within 24 hours and provide a response with reasons within 30 days. If you are not satisfied with the resolution, you may contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678, or the Australian Securities & Investments Commission (ASIC) on 1300 300 630.